IT Service Desk

IT Service Desk

IT Service Desk

Powersolv's IT Service Desk is much more than the traditional help desk; we provide our customers with immediate professional support with budgeted and reasonable overheads. The IT Service Desk comprises highly professional experts who are certified for their skills and are available 24*7 via phone, mail, and web chat on our secure web portal.

Powersolv leverages the ITIL best practices methodology to run a highly efficient and cost-effective support operation.

Here is where Powersolv Services can help

Establish and operate your IT help desk 24*7.
Use multiple service mediums like real-time voice, email, chat, and remote login to provide support to your end users.
Infrastructure sizing, capacity planning, installing, patching, upgrading, supporting, and maintaining servers, and planning for and responding to service outage.
Maintenance of network facilities in individual machines.
Maintenance of file servers, VPN gateways, intrusion detection systems and overall System and Database Administration.
Update software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes.