veshal gondal

  • January 17, 2021

Veshal A. Gondal

5501 Avon Court, Springfield, Virginia, 22151 | 703-678-7447 |



A highly motivated, detailed oriented, and result driven team player with experience in eliciting, analyzing, and documenting business system requirements. Excellent organizational and interpersonal skills with a strong understanding of data and business analysis. Finding a position that leverages my academic and work experience within an organization that offers opportunities for professional growth and utilization of my analytical and research skills.



  • Clearance: Hold a Public Trust Clearance from Federal Aviation Administration, Hold an active Department of Homeland Security Background Investigation (BI) Clearance
  • CSM: Certified Scrum Master:  Cert ID: 84620928840246
  • Software: KSN, MS Access, Microsoft Office Products, ARM Tool, JIRA, TEAMS
  • Languages: Urdu, Hindi, and Proficient in Spanish as well.
  • Analysis Tools: Excel, Visio, SharePoint, Photoshop CS5, Flash CS5, Adobe
  • Other skills: Strong knowledge of NAS Lifecycle Planning and Management Services, FAA RIO Framework, FAA NextGen Organization, as well as Air Traffic Organization Program Management Office.


Business analyst|Customs and border protection(CBP)/NTT DATA FEDERAL SERVICES NOVEMBER 2019-Present

  • Served as Scrum Master for the ServiceNow TRM Development team, which included capturing meeting minutes, sprint planning, story creation, and overseeing tasks of development team
  • Configured business process reviews/documentation applying detailed knowledge of ServiceNow to design the TRM Service Portal
  • Developed and executed test scripts during User Acceptance Testing (UAT) with development and testing teams
  • Facilitated requirements gathering, and Joint Application Design (JAD) sessions for ServiceNow TRM platform with CBP clients and Product Owners
  • Analyzed business requirements, and accurately translated them into functional and technical requirements for the development team
  • Worked with clients to launch Enterprise wide TRM Service Portal for all Customs and Border Protection Employees
  • Facilitated Scrum Meetings with client as well as developer teams
  • Planned meetings to source innovative ideas and provide facilitation support for TRM and B5/M5 Programs
  • Drafted meeting minutes, tracked action items from meetings and supported sprint preparation utilizing JIRA to make sure the team was on track each sprint
  • Researched for process improvements and emerging technology opportunities, developed and managed initiatives for process improvement
  • Prepared, and reviewed, and maintained all process documents regarding TRM and B5/M5 Projects for CBP
  • Supported the development of technical solutions based on approved DHS enterprise architecture framework and technologies
  • Communicated with OIT client in order to interpret requirements for IT groups
  • Coordinated with development teams to develop functional designs that satisfied OIT requirements
  • Worked with team to implement and ensure adherence to policies and procedures as per CBP/OIT regulations
  • Streamlined and improved workflow processes and frameworks, including a mechanism to socialize, coordinate and vet ideas and programs
  • Analyze and develop plans to improve the quality of deliverables and processes while using the agile process
  • Maintained system and data integrity, and prepared and presented weekly/monthly reports to CBP Client as well as NTT Data Managers.


  • Provided Program support to a $23 million On Demand NAS Information (ODNI) portfolio for ANG-C7
  • Provided Program support to a $19 Million Unmanned Aerial Systems (UAS) portfolio for ANG-C7
  • Managed and tracked financial aspects for all budget appropriations, authorizations, obligations, and expenditures from all funding sources including Facilities and Equipment (F&E) and R&D programs.
  • Tier 3 Risk Management Lead managed ANG-C73 Branch RIOs, included but not limited to Identifying, and mitigating potential RIOs and updating them in the ARM tool as required.
  • Part of Risk Mitigation team which identified potentials risks, issues, and opportunities relating to ANG-C7 portfolios.
  • Conducted research, evaluations, analyses, and studies and presented recommendations solutions to meet short and long-term program planning requirements.
  • Developed both Program Management Reviews (PMR) as well as Portfolio Management Reviews (PfMR) for upper-level management as well as external stakeholders.
  • Supported the development and review of JRC documentation and artifacts required for successful JRC milestones (e.g. CRD, IARD)
  • Coordinated with FAA stakeholders and SMEs to develop, finalize, and get approval for JRC documentation and artifacts
  • Developed presentations to support JRC activities, FAA management, and acquisition activities
  • Worked directly with the project manager and government staff to ensure documents are following required standards and formats
  • Updated/uploaded Deliverables, PLAs, and Memorandums onto the Knowledge Share Network (KSN).
  • Tracked Program Milestones, and deliverables in conjunction with Portfolio manager to keep track of Program timelines.


  • Provided program implementation support for Federal Aviation Administration in conjunction with Tetra Tech on the FAA/ASH program
  • Presented recommendations to meet long-term HSPD12 ASH PIV roll outs to ATC Towers across the USA
  • Performed Technical and Quality Assurance reviews of all FAA PIV Badging office sites throughout the USA
  • Assisted in the status reporting
  • Contributed to researching, writing, and editing of the “FAA Active Shooter Preparedness, Response and Recovery” Program Assessment.
  • Developed and maintained program templates, internal training documents, user guide documents as well as program related Standard Operating Procedures
  • Created process/data flow diagrams for all PIV related functions
  • Maintained repository of IT contract deliverables managed an IT reference/resource library
  • Provided assistance and guidance in rolling out new software deployment for applications
  • Aided in developing plans, including budgets, and monitored tasks to meet contractual/project requirements for assigned program
  • Assisted in the preparation of annual budgets, purchasing and supply requests, inventories, and financial plans
  • Created and analyzed monthly, quarterly and annual reports and ensure financial information has been recorded accurately
  • Operated computer system to check out programs; troubleshoot and test systems
  • Diagnosed and solve moderately complex program problems
  • Coded, tested and installed program repairs needed to keep programs running on a timely and accurate basis
  • Prepared and maintained program documentation and production procedures for new programs
  • Presented a finished task with documentation and instructions for usage
  • Maintained communication with users concerning program problems
  • Worked with Systems Analysts to obtain project specifications
  • Discussed designs to meet user requirements using agile methodologies
  • Assisted users in use of programs and languages




  • Assisted in the implementation of a $20 Million Liberia Agribusiness Development Activity (LADA) project funded by USAID
  • Assisted in the implementation of a $26 Million Farmer to Farmer: East Africa (F2F) project funded by USAID.
  • Conducted research, evaluations, analyses, and studies and presented recommendations solutions to meet short and long-term program planning requirements.
  • Contributed to research, writing, editing, creation of graphic elements and recruiting efforts for proposal development at Cultivating New Frontiers in Agriculture
  • Coordinated the development of first year implementation phase for Farmer-to-Farmer and AGRA agricultural programs.
  • Conducted research, evaluations, and analysis for the implementation of LADA & F2F programs throughout sub-Saharan Africa.
  • Assisted with status reporting of all LADA, and F2F milestones, accomplishments, and risks to upper management.
  • Researched various features of existing programs and new business; participated in discussions of program strategy and project implementation
  • Supported the maintenance and tracking of nearly 23 programs and organized content data for the programs
  • Provided qualitative and quantitative analysis, including project planning and execution throughout the implementation of LADA project
  • Coordinated program events and conferences both domestic and internationally
  • Provided quality control in the preparation of work plans, budgets, regular updates and progress reports, and other major project deliverables;
  • Supported the project implementation progress in relation to budgets, including monitoring and advising on project expenditure adjustment plans when necessary;
  • Monitored the project to ensure agreement and CNFA compliance, programmatically and financially, as well as timely achievement of project deliverables;
  • Supported project monitoring and evaluation programming, including data management and reporting
  • Supported grants programming, including drafting grants-related documentation and ensuring compliance with donor, CNFA, and project grants policies



  • Planned legislative strategy in conjunction with Campaign Coordinator for Northern VA region
  • Wrote and edited campaign memos, speeches, and talking points for the Campaign Staff
  • Assisted with researching and reviewing past and present legislation on health care, and job employment issues
  • Assisted in all administrative duties regarding booking tickets, hotel rooms, setting up meetings, taking meeting minutes etc.
  • Managed a team of five interns for canvasing, event organizing, and other election related tasks
  • Developed campaign strategy across Northern VA region in conjunction with the campaign director
  • Hosted campaign events in different counties across Northern Virginia


NEW BUSINESS development Analyst | aic |September, 2013-September, 2014

  • Updated Standard Operating Procedures regarding maintenance of donor data base
  • Conducted research, evaluations, analysis of AIC Extremism Elimination program.
  • Drafted and edited grant proposals in accordance with AIC's internal grant application protocol, to make sure it complied with both USAID and AIC protocols
  • Developed a template for grant proposals for individual donors as well as other NGOs
  • Assisted with tracking, maintaining and expanding a database of over 300 individual as well as organizational donors
  • Provided monthly status updates to AIC management regarding donor database expansion activities Contacted Organizations to coordinate non-profit events, culminating a three-panel debate on extremism and the rise of ISIS
  • Developed relations with pivotal donors, as well as other non-profit organizations to raise funds and increase awareness on extremism

Instruction coordinator | vcu |September, 2009-September, 2010

  • Coordinated with Director of Library on archiving and cataloging of VCU library’s documents and research
  • Performed analyses and evaluations regarding the best practices on VCU Library migration to the cloud
  • Compiled and presented monthly status updates regarding the percentage of Archived catalog to VCU director of Library to align with VCUs 2020 vision
  • Updated Archiving catalog standard operating procedure for new hires to align with VCUs 2020 vision
  • Provided library services such as information literacy instructions, research support, and academic partnerships expertise
  • Worked collaboratively to implement innovative strategies for information literacy instructions
  • Developed course-integrated programs of student-centered instruction on VCU library policies
  • Performed outreach polling to VCU students regarding the library current procedures and policies
  • Provided friendly, courteous and accurate library services to VCU students and staff
  • Maintained VCU’s integrated library system, book database, and other electronic library services


Education, Skills, & Achievements

Bachelors of Arts in Political Science | December, 2013 | Virginia Commonwealth University

Masters of Arts in Homeland Security Emergency Management | September, 2019 | Virginia Commonwealth University

  • Presented at VCUs 19th Annual Student Research Conference on updating the Emergency Operations Plan for Middlesex County, VA. The EOP plan covered nearly 11,000 individuals


Phone Number
United States of America
Bachelor's Degree

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