Sarah Newhard

Experienced and Highly-Rated Software Trainer
Experienced and Highly-Rated Software Trainer
  • February 18, 2021
  • Developing and implementing effective end-user and train-the-trainer curriculum and materials online training courses
  • Administering stand up training courses to system users of all levels (CEO’s/Presidents, Vice Presidents, Directors, Managers, Case Workers, and support staff) in a classroom and virtual environments
  • Providing business and systems analyses throughout software development lifecycle
  • Providing technical and content knowledge to clients and potential clients
  • Providing support in both pre- and post-sales by conducting presentations, product demonstrations, and implementations using Internet technologies
  • Monitoring and analyzing satisfaction surveys to ensure that the customer’s service needs are met
  • Experienced user of Adobe Captivate, TechSmith Captivate and Snag-It, and Microsoft Office software for the development of training materials
Phone Number
United States of America
Bachelor's Degree


BA, Elementary Education @ University of Maryland at College Park
Aug 1992 — May 1994


IT Applications Program Manager @ Goodwill Industries International, Inc.
May 2004 — Mar 2021

Responsible for administering technical training and providing support to customers as well as developing, soliciting and maintaining new customer accounts

Teacher Specialist for Technology (grant-funded position) @ Frederick County Public Schools
Aug 2003 — Apr 2004

• Provided instructional support services to county schools by managing the development of technology-based resources linked to essential curriculum objectives
• Provided professional development on the effective use of these resources in instruction, including on-line course delivery

Training Manager @ CPI
Dec 2001 — Sep 2003

• Designed, planned and implemented training programs, policies, and procedures
• Developed and delivered training and materials such as course outlines, training aids, and handouts for training participants throughout the United States and South America
• Demonstrated software at client seminars, and as part of product demonstrations for clients considering upgrades
• Received two bonuses for outstanding performance within first six months of employment

Elementary Classroom Teacher @ Frederick County Public Schools
Aug 1994 — Jan 2002

In addition to regular classroom duties:
• Technology Trainer (for Staff Development)
• School Improvement Team Member
• Instructor Maryland State Department of Education
• Curriculum Writer Technology Learning Challenge
• Technology Team Member
• Math Leader
• Nominated Teacher of Year, 1995 and 1996
• Attended Maryland Governor s Academy of Math, Science and Technology, Summer 1996

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