Prasad Naik

Lead Engineer in Siebel CRM for 11 years experience in Siebel EAI, Siebel EIM, Siebel Tools and Siebel CTI
  • February 28, 2021
  • 11+ Years of IT experience in Siebel CRM Development and Design
  • Currently working as Siebel Technical Lead in Wipro Technologies
  • Expertise in Client interaction at Onsite for more than 5+ years.
  • Expertise in Siebel Configuration, Scripting, Siebel EAI and Workflows.
  • Expertise in Siebel EAI which includes designing, development and maintenance of Inbound & Outbound Web Services, EAI Business Services, Integration Objects, DataMaps, VBC’s etc.
  • Experience in Siebel Integration with middleware as SOA and Mulesoft.
  • Experience in Oracle Service Cloud (RNOW) Platform console.
  • Expertise in creating shell scripts for Data transfer between Siebel and SFMC.
  • Hands on experience in campaign management in Salesforce Marketing Cloud (SFMC).
  • Hands on experience in working on Siebel Multilingual Applications.
  • Worked on Siebel Upgrade project and have basic knowledge on Siebel Open UI.
  • Worked on Siebel Integration with Oracle Knowledge Module.
  • Good Functional and Technical experience in all the SDLC phases of projects.
  • Good experience in writing the Technical design documents and understanding the requirements.
  • Experience in handling multiple Roles like Siebel Developer, Siebel Lead, Technical Designer/ Analyst.
  • Experience in Siebel CTI (Computer Telephony Integration). Integrated a third party adapter with Cisco and Siebel and supporting.
  • Experience on Oracle Data Integrator (ODI).
  • Experience in playing the role as Siebel Team Onsite Coordinator for one of the Automotive implementation for 6 years
  • Good experience in Understanding the requirements, Estimation of the requirements and the Impact of the design for those requirements
  • Ability to work independently as well as in the Team and deliver the results on time
  • Good experience in Leading the team and helping the team with the Siebel Development related solution and defect fixes
  • Good Interpersonal Skills, Team Spirit, Commitment towards work, Hardworking
  • Ready to learn New Technologies.
E-mail
prasad.naik89@gmail.com
Phone Number
9493156386
Country
United States of America
Degree
Master's Degree
Category
Recruitment

Education

M.S in Software Engineering @ BITS Pilani
Jan 2010 — Dec 2013

Experience

Lead Engineer & Supervisor @ Wipro Ltd
Sep 2013 — Current

• Design
 Preparation of Process Diagram Reports using Visio
 Preparation of High Level Design documents
 Preparing Low Level Design documents for the Requirements
• Configuration
 Siebel Integration with middleware as SOA and Mulesoft.
 Supporting Oracle Service Cloud for Chat integration.
 Siebel Tools and Customization of Objects.
 Customization at Table Level
 Configuration of Multilingual LOVs, Hierarchial LOVs in Multilingual Environment
 Configuration in Multilingual Language
• Workflows /eScript
 Customized the application creating business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
 Created Workflows and Inbound and Outbound web services as per the project requirements.
• Others
 Preparation and execution of Unit Test Cases, SIT Test Cases, UAT Test Cases for each functionality of the project. Led the Testing team as well.
 Provided the quality assurance through testing of every deployment.
 Handled issues regarding Siebel CTI and configured new functionalities related to the same.
 Worked as Business analyst simultaneously for one of the module in the project for 4 months, Did requirement gathering and analysis and took care of each functionality has been covered.

Senior Siebel Consultant @ Wipro Ltd
Dec 2011 — Aug 2013

• Design
 Preparation of Functional Design document
 Preparing Low Level Design documents for the Requirements
• Configuration
 Siebel Tools and Customization of Objects.
 Customization at Table Level
 Configuration of Multilingual LOVs, Hierarchial LOVs in Multilingual Environment
 Configuration in Multilingual Language
• Workflows /eScript
 Customized the application creating business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Others
 Preparation and execution of Unit Test Cases for an each functionality of the project.
 Provided the quality assurance through testing of every deployment.
 Worked as Business analyst simultaneously for one of the module in the project for 4 months, Did requirement gathering and analysis and took care of each functionality has been covered.

Siebel Developer @ Wipro Ltd
Jul 2010 — Oct 2011

• Design
 Preparation of Functional Design document
 Preparing Low Level Design documents for the Requirements
• Configuration
 Siebel Tools and Customization of Objects.
 Customization at Table Level
 Configuration of Multilingual LOVs, Hierarchial LOVs in Multilingual Environment
 Configuration in Multilingual Language
 Worked on Change requests related to Siebel Configuration and PDA
• Testing
 Test Case Preparation
 Test Case execution(Manually)
 Defects logging and retesting
 PDA (Handheld) and OLAP Testing
 Defect Fixing at the later stage of the project

Siebel Tester @ Wipro Ltd
Jan 2010 — May 2010

Had been a part of manual testing team. My key responsibility in this project was to manually execute the test cases and defect logging in QC tools.

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