John Simpkins

Experienced IT Professional. CCNA, VMware, storage, AD
  • January 18, 2021

TECHNICAL ENGINEER

Support to Product, Web Development, Production and QA teams as a key resource for critical thinking and process improvement; experience with servers, systems (OS), applications, KPI data structure and MS Office.

TECHNOLOGIES

Hardware: IBM, Dell and HP servers; Brocade Silkworm Fiber Channel Switches; SAN and NAS Storage Arrays; Tape Libraries.

Network Protocols: TCP/IP – DNS, DHCP, WINS, LDAP, SMTP, SSH, SFTP, NDMP, SNMP, SMTP.

Tools: Process Monitor; Wire Shark; Cisco Packet Tracer.

Operating Systems: vSphere 5x, 6x; Windows Active Directory, Server 2008-2016 and Desktop XP-10; Ubuntu, CentOS.

Software: MS Exchange; SQL Server; Symantec Endpoint Protection/Enterprise Vault; NetBackup, Veritas Volume Manager; SurfControl Security, NetBackup, vRanger.

Databases: MS SQL, Access.

Languages: VBA for MS Office, Powershell, C, Visual Basic, C#, Python.

Collaboration: Slack, Jira.

CRM: Clarify; Salesforce; Siebel.

Additional Competencies:

  • Requirements planning, analysis, and testing • Manage and maintain systems over their life cycle
  • Trainer, educator, support for product usage • Collaborate with business managers and IT groups
  • Engineering and network systems education • Resolve complex issues; eliminate recurring errors
  • Determine and analyze system requirements • Optimize reporting, data management/visualization
E-mail
simpkins.john.s@gmail.com
Phone Number
(224) 659-4351
Country
United States of America
Degree
Bachelor's Degree
Category
Others

Education

Bachelor of Science in Electronic Engineering Technology @ Southern Illinois University - Carbondale, IL
Jul 1987 — May 1990

Member, Tau Alpha Pi Engineering Technology Honor Society

Experience

Technical Support Engineer @ Quest Software
Aug 2009 — Dec 2019

Quest Software provides solutions to complex issues related to digital transformation, cloud expansion, security threats, software product usage and system performance issues.

• Maintained VMware and Hyper-V environments for testing customer issues.
• Deployed Windows Servers, 2008-2016, and Linux, (RedHat, Ubuntu, CentOS).
• VMware Virtual Center, web based and thick client.
• Configuration of Dell DR Devices.
• Collaborated with Development and QA to resolve issues with the software at customer’s site.
• Assisted Sales Engineers with configuration of AWS VTL to facilitate backup to Amazon S3 storage and Glacier storage for archival.
• Collaborated with Sales Engineers to configure new features in NetVault such as backup of O365 and Azure AD.
• Configured customer firewalls and routers to allow backups to travers multiple LAN segments.
• Assisted customers with configuration of a separate storage network to facilitate faster backups. This included setting up VLANs, Jumbo Frames, and DNS/hosts for name resolution.
• Troubleshooting of NDMP backup of NAS devices including NetApp and Dell Fluid FS.
• Implemented image based backups of VMware and Hyper-V VMs.
• Lead person for updating product Knowledge Base articles.
• Construct data and reporting for KPI analysis in support of sales, marketing and production personnel.

Technical Infrastructure Engineer @ PersecoHAVI Global Solutions
Apr 1997 — Feb 2009

HAVI provides expertise and experience in marketing and data analytics, capacity monitoring and planning, reporting, packaging, supply chain management and logistics to help customers optimize marketing activity.

• Administered successful and reliable daily backup/recovery using NetBackup and CommVault.
• Performed annual Disaster Recovery testing.
• Managed and maintained performance of servers and applications; researched, recommended and implemented new hardware and software to increase quality, efficiency and productivity.
• Migrated from local networks to a Global Active Directory Domain including Exchange.
• Executed Symantec End Point Protection for security; Symantec Enterprise Vault for email archiving.
• Managed a SAN environment of Hitachi AMS storage arrays and Brocade Fiber Channel switches

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