Jimena Camacho

  • May 11, 2020

As you will discover in my resume, I have dedicated several years in a management role in the field of customer service, along with a various range of IT skills and experience.  Today, I am currently seeking to develop my professional career and would welcome an opportunity to join the team to demonstrate my knowledge, experience and determination within your organization.  As an attestation to my drive and dedication toward career development, I have obtained my CompTIA A+, CCENT, and CCNA certifications in the IT field while working.  Furthermore, I am expecting to earn my Security+ certification within the next couple months.


Professionalism and exceeding customer satisfaction are of the utmost importance to me.  I thrive in fast-paced environments where tight deadlines and considerable pressure are constant.  Problem solving, troubleshooting, and introducing creative methods to promote operational efficiency and effectiveness has always been a work passion of mine.


In conclusion, I am certainly thrilled of the potential opportunity to work for a highly reputable company in a dynamic environment.  Should an interview be arranged, I would be more than happy to provide your company a deeper dive into my qualifications, expertise and interests; moreover, to touch further on why I strongly believe a prospective employee such as myself would make a great addition to the company and team.

Phone Number
United States of America
Bachelor's Degree


Apr 2016 — Sep 2016
CompTIA A+
Dec 2015 — Apr 2016
Sep 1998 — Dec 2001



Desktop Support Technician II @ CompuCom
Mar 2020 — Apr 2020

• Provide on-site technical support for end users at MITRE
• SCCM and Desktop Steward usage to push software, updates, images and manage computing devices.
• Software installations, configurations, upgrades and security patching
• Server equipment maintenance
• Repairing, testing, imaging/re-imaging, cleaning computing devices
• ShereWell ticketing Ssystem

Communications Specialist / IT Migration Technician @ Alpha Omega Integrations
Aug 2019 — Mar 2020

• Asset Management - Tracking, Assignment and Deployment of computing devices for the U.S. Small Business Administration.
• Imaging/Reimaging computing devices of various makes and models
• SCCM and Active Directory usage to push software, updates, images and manage computing devices.
• IT desktop support and troubleshooting for U.S. SBA end users
• Building and formalizing AOI operational procedures and training docs
• Collaborate in daily IT strategy meetings

IT Support Analyst @ March of Dimes
Feb 2019 — Jun 2019

• Provide premier IT desktop support for March of Dimes (MoD) executives and IT support to all end users located at MoD headquarters.
• Amazon WorkSpaces (AWS) end-user account support. Troubleshooting Windows 7 & 10 OS issues.
• Audio/Visual management and technical support. Diagnostic testing, troubleshooting/repairs on all A/V equipment and software.
• VTC support for MoD Executive meetings and conferences located at MoD-HQ, and offsite MoD conference events. (Zoom & Webex support)
• Manage IT setup for new hire orientations. (i.e. user workstation setup, VoIP phone activation and computing device setup.
• User account and password management support via Active Directory.
• Image/Reimage Dell laptops, MacBooks and desktop PCs. Preparation and setup of devices for deployment.

Information Technology Intern
Jul 2018 — Sep 2018

• Providing on-site IT support for New America’s end users.
• Troubleshooting complex Windows 7, 10 OS, Mac OS, and proprietary software issues. Maintain end user network connectivity issues.
• Setup all user workstations and user accounts on the appropriate domain and organizational unit.
• Support all organizational migration projects (i.e. Windows 7 to 10 OS)
• Image/Reimage laptops and desktops, manage preparation and setup of devices for deployment. (Installing security updates and anti-virus software, setup Bitlocker, configuring user account settings and network printers.)
• Audio/Visual Support – Testing & running diagnostics on all A/V equipment and software (i.e. Zoom) to ensure Board and conference room devices and software is operational for presentations and VTC meetings.
• Various ad hoc projects as requested from the Director of Technology

Contact Candidate