Dione Garrett

Experienced Systems Engineer and Automation Engineer
  • February 15, 2021

Dione Garrett

Experienced System Administrator
A System Administrator with 9 years of technical support and administration experience, specializing in the implementation, management, and support of Windows/Unix/Linux-based servers. Specializing in Customer Service and Technical Service with the ability to learn varying technologies quickly and independently.

Work Experience

DFI State of Wisconsin Contract                   3/2020 - Present
Systems Engineer
Provide 2nd and 3rd level support resolution for server OS, AD and DevOps Teams.
PowerShell Automation
New Hire Process
Term Employee Process
MDM Assigned Group Process
VMware Migration to new Server Hardware
SIOPS Deployments for IIS and Backup Checks
AD Group Audit
Help Desk Scripts such as Unlock User accounts/User Account info
AWS Workspaces Creations/Tagging/Termination

Widen Enterprises                                                                                           1/2017 – 11/2019
DevOps/Senior Systems Administrator
Administering and supporting VMWare environment, physical and virtual systems, storage, backups, Windows and Linux servers, patch and monitoring management, and SaaS applications in AWS.
VMware Admin DevOps Automation
Use Terraform to deploy virtual servers.
Use Ansible to install software on Windows and Linux servers using playbooks.
Use PowerShell script to install critical/security patches on all VMware Host.
Automate manual internal server patching for Linux/Windows servers.
Automate internal server builds.
Assist with the building/decommission of SaaS DAM websites using Python scripts.
Participate in on call rotation in Pager Duty.
Experience with GitHub.
Lead Sprints for our team using JIRA.
Learning Python
Learning AWS

One Neck Solutions                                                                                               9/2016 – 12/2016
Systems Administrator II
Providing excellent customer and technical support for all Managed Services Customers

Windows 2003/2008/2012 Server and Unix/Linux Servers
Provide Support for 3,000 - 5,000 physical and virtual Servers for all Management Service Customers. Provided Tier 2/3 support for all customers environments, which involves troubleshooting complex issues in each customers environment, aid in the administration of systems infrastructure so that the systems operate reliably and are available within its agreed (SLA)
Execute planned maintenance by creating Change Request and Emergency Change Request to address customers Priority 1 and Priority 2 incidents.
Utilize monitoring tools such as Nimsoft and Nagios to verify the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.

Dean Health Plan             1/2012 – 9/2016
Computer Engineer II
Providing excellent customer and technical support to internal and external users.

SCCM 2012R2 Admin
Manage Microsoft SCCM 2012 deployments in a global environment of 1,200 plus machines. Provided level 3 infrastructure support, and assisted in the maintenance and troubleshooting of SCCM, and client machines; possess a good understanding of the SCCM infrastructure including boundaries, site server roles, etc.
Continually look for ways to improve, optimize, and streamline the software deployment process to ensure smooth, uninterrupted delivery to the business users.
Created and deploy Application software packages and software update packages (WSUS) to specified collections.
VMware Admin
Manage Virtual Desktops of 200 plus VM’s. Provided support and troubleshooting for Virtual Desktops. Moved all XP Virtual Desktops to Windows 7 Enterprise. Implemented Linked Clone Pools.
Symantec’s Admin
Manage Symantec AV Server of 1,200 plus machines. Deploy software update packages to client machines. Create Symantec Endpoint Protection policies. Respond to Symantec Endpoint Protection client messages and apply a solution accordingly.
Print Server Admin
Manage Print Server of 60 printers. Created documentation on the roll-out plan for replacing existing printers and install new printers in the organization.

Education
Michigan Technological Uni Michigan Technological University
1400 Townsend Drive, Houghton, MI 49931-1295
Graduated April 2011, Bachelors of Science Degree in Computer Network Systems Administrator

References
David Wilcox (Systems Engineer DFI) email: dwilcox24@gmail.com phone: 615-743-5118
James Baho (Project Manager DFI) email: James.Baho@dfi.wisconsin.gov
Josh Sullivan (Software Engineer/Tester) email: Josh.Sullivan@dfi.wisconsin.gov phone: 715-214-8677

E-mail
dsgarret@mtu.edu
Phone Number
4436535495
Country
United States of America
Degree
Bachelor's Degree
Category
Others

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