Cassandra Shepherd

Experienced Business Analyst
  • March 23, 2021

13 years within the IT community with Software Development Life Cycle (SDLC) experience of which 8 years have been dedicated to business/requirements analysis within the federal government including Financial Student Aid (FSA), Health and Human Services (HHS), Food and Drug Administration (FDA), and currently, Securities Exchange Commission (SEC).  Customer focused and great communication skills resulting in continued requests from SEC’s Division/Offices to provide analysis and gather requirements for various systems.  Additional background experience encompasses utilizing  various stakeholder engagement techniques; contributing to Requirements templates management and updates, developing and executing test scripts within a cross-functional agile team; performing SharePoint administration tasks; and developing Standard Operating Procedures

Phone Number
United States of America
Bachelor's Degree


Bachelors @ Stephens College; Columbia, MO
Mar 2021 — Apr 2021

1988: Business Administration


Business Objects Requirements Analyst/Tester @ Acentia, LLC (09/2009 - 05/2011)
Mar 2021 — Apr 2021

Supported the Food and Drug Administration (FDA) Office of Regulatory Affairs (ORA) Online Reporting Analysis and Decision Support System (ORADSS) III contract in a Requirements Analyst role, providing Business Objects support and gathering requirements to develop Web Intelligence (Webi) canned and ad-hoc reports:

• Performed analysis on existing Food and Drug Administration (FDA) data and identified root causes for data inaccuracies by utilizing relational databases
• Manipulated SQL queries for clients’ requirements
• Provided report analysis, report design, report enhancement, unit testing and Universe modifications
• Created test scripts to perform unit and component testing on developed Webi reports to ensure consistency and accuracy
• Constructed a Test Approach document for User Acceptance Testing
• Testing (UAT) and a Report Dictionary to ensure consistency of data elements

Software Tester/Data Analyst @ Acentia, LLC (05/2011 - 05/2012) (Health and Human Services (HHS)
Mar 2021 — Apr 2021

Supported Health and Human Services, Program Support Center (PSC), as lead Tester for six iterations in Agile environment:
• Created and executed Test Scripts based on user requirements, use cases, and wireframes
• Coordinated User Acceptance testing efforts
• Documented and reported functional and non-functional defects that were not consistent with requirements
• Validated, and compared the accuracy of user input and backend data files for submission to 3rd party vendors
• Conducted automated 508 Compliance testing and reporting issues to upper level management, developers, and business owners
• Utilized technical tools such as Filezilla and Putty for data synchronization as well as file transfers to review data

Requirements Analyst @ Acentia, LLC (06/2012 - 06/2013) (Federal Student Aid (FSA)
Mar 2021 — Apr 2021

Requirements Analyst - Financial Student Aide (FSA)
Facilitated requirements meetings with FSA’s Subject Matter Experts to document detailed functional requirements and use cases regarding universities partnerships with FSA in providing student loans:
• Documented and updated over 40 detailed use cases based on requirement sessions and delivered a quick turnaround for approval
• Identified business rules and system processes needed to implement FSA programs
• Created wireframes to confirm suggested design for development

Business Analyst @ Acentia, LLC (06/2013 - 06/2017)
Mar 2021 — Apr 2021

Business Analyst, SEC; OIT; Supporting the Office of Support Operations (OSO)
Requirements Analyst and Tester for the Exit Process Portal (EPP) for Off-boarding all SEC personnel that led to the production implementation of the EPP Phase 3.4. EPP has been used as a benchmark by CFPB, FDIC, and US Marshals:
• Facilitated requirement sessions with business and technical SME’s to define functional and non-functional requirements for the completion of the Business Requirements Document (BRD) for releases 3.0 through 3.4
• Managed the BRD approval process to ensure that all 22 stakeholders agreed with the written requirements for phase 3.0
• Liaison between the developer and SMEs for the agreement of requirements and development efforts
• Created and managed a SharePoint list to document, categorize, communicate, and prioritize issues and enhancements with developers, SMEs and the Business Owner; The SharePoint list was used by the production support team to determine future production release dates
• Tested the EPP system for all releases and documented well over 150 issues and enhancements related workflows, data displays, role-based permissions, email notifications and more
• Conducted data analysis based on the data migration from EPP 2 to the current EPP structure and identified issues that mitigated major production problems
• Documented enhancements in the EPP User Guide for each release which is currently accessible by all SEC employees
Business Analyst, SEC, OIT; Supporting the OSO
Requirements Analyst and Tester of the RSA Archer Security Incident Tracking System which led to a production release utilized by SEC headquarters and regional offices:
• Documented uses cases based on business and system process workflows
• Drafted, and finalized the Business Requirements Document which resulted in the implementation of the RSA
• Designed wireframes/mockups of application screens based on customer’s requirement
• Prepared 13 Test Cases, based on requirements, which were executed during UAT by end users
• Created SharePoint Issues log to house and track application defects
• Coordinated testing activities with Business Users
• Submitted and communicated over 95 issues with the development team and management
• Created User Guides and User Manuals for SEC applications based on the requirements document and final development

Business Analyst @ GreenZone (Securities Exchange Commission)
Nov 2020 — Current

Business Analyst III, SEC; Supporting the Division of Economic and Risk Analysis (DERA) and Software License Management (SLM) Branch
• Conduct As-is and To-be analysis of internal DERA systems for onboarding and off-boarding
• Provide analysis of current SharePoint application processes
• Present SharePoint findings and make recommendations for improvement of current processes
• Elicit and gather requirements from stakeholders, utilizing Agile approach, for two week development iterations
• Write Standard Operating Procedures for the SLM group that outlines processes for entry and allocation of Software License/Entitlements in ServiceNow, and identifying workstations that have non-compliant Software versions
• Develop fillabe.PDF Waiver form to be utilized enterprise wide for the removal of non-compliant software

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