Arsee Khan

Siebel developer with 10 years experience in Siebel configuration, EAI , Open UI and upgrade.
  • January 18, 2021

Arsee Khan
E-mail:arseekhanalam@gmail.com
Phone: 9013402330
Profile
• Over 10+ years of experience in Siebel configuration, EAI, Open UI and Upgrade.
• Understanding of Siebel Architecture, Data Model and Order Management.
• Excellent working knowledge of Product Configuration, Workflows, Scripting, Email templates
(Shared Email box) and Open UI.
• Comprehensive knowledge in Siebel EAI (Integration Workflows, Integration Objects, Data
Maps, Web Services and VBCs) and JMS Queues.
• Worked actively on project requirements and design discussions.
• Strong debugging and problem-solving skills. Worked on Performance and Business Critical
Production issues.
• Worked on automating business processes in project.
• Commendable soft skills.
• Trained in Salesforce and MuleSoft.
Work Experience
Current Employer: -
• Working as a Senior Consultant at Virtusa, USA from 30th Jan 2017 to till date.
Previous Employer: -
• Worked as a Sr. software engineer at Accenture from 4th May 2015 to 19th Dec 2016.
• Worked as a Project Associate at Cognizant from 26th March 2014 to 30th April 2015.
• Worked as a Software engineer at Tech Mahindra from 3rd Jan 2011 to 8th Jan 2014.
• Worked as a Lecturer at VSMEC from Aug 2009 to Apr 2010.
Technical Skills
CRM Siebel 7.7 CCC, Siebel 7.8 CCC, Siebel 8.1.1 CCC, Siebel Open UI,salesforce
Database SQL Server, Oracle 9i
Languages C, Java, SQL
Other Tools DTT, Toad
Operating Systems Windows XP and Windows 7.
Academic Background
Course Institute Specialization Year Percentage%
Bachelor of
Technology
Aurora Scientific and
Technological Institute (ASTI)
(JNTU), Hyderabad.
Computers and Science
Engineering.
2009 66
Intermediate K.V.Trimulgherry, Hyderabad. MPC with Computer 2005 71
SSC
K.V.Trimulgherry, Hyderabad. - 2003 68
Achievements
• Got gem award for hard working in Q4 2014-2015 in Cognizant.
• Got PAT ON THE BACK for hard working in Q1 2013-2014 in Tech Mahindra.
• Awarded top performer in “Best Talent off RR District” contest organized by ISM.
• Won Silver medal in hockey at national level.
• Selected for SGFI to represent KVS at district level.
• Top performer in UML subject in class.
• Selected as throw ball captain in college.
• Selected as sport captain in school.
Projects Handled
1. Project Name: CITI Bank
Client CITI Bank
Role Senior Consultant
Organization Virtusa
Duration (03/17) to Till Date.
Team Size 04
Environment
(with skill
versions)
Software CRM: Siebel
Tool: Siebel 8.1
Database: Oracle-11g
O/S: Windows XP.
Project Description:
Its having Siebel is a strategic CRM platform for facilitating online placing the deal and tracking of
products and services. Project works involved working on Siebel eCommunication. Its having third party
application which is integrating to siebel.
Contribution:
As a Developer I have
• Created LLD for new requirement and did POC on new requirement
• Guided, reviewed and helped team mate.
• Created Technical documents.
• Worked on Siebel Tools to develop and configure Siebel Application.
• Worked on Open UI and JavaScript.
• Worked on JMSQueue, External system integration and EAI.
• Been part of Virtual Deployment Team for Go live: coordinated with different team for
deployment of Code.
• Worked on shared email box.
• Inbound and Outbound web services.
2. Project Name: Vodafone Italy
Client Vodafone Italy
Role Senior Software Engineer
Organization Accenture
Duration (05/15) to (12/16)
Team Size 12
Environment
(with skill
versions)
Software CRM: Siebel
Tool: Siebel 8.1
Database Oracle-11g
O/S: Windows XP.
Project Description:
Its having Siebel is a strategic CRM platform for facilitating online ordering and tracking of products and
services. Project works involved working in 2 channel of order placement (BSales and Siebel
eCommunication), which required thorough knowledge of customer experience and product
understanding.
Contribution:
As a Developer I have
• Created LLD for new requirement.
• Created Technical documents for Vodafone.
• Worked on Inbound and outbound web service BC, IO, Data maps, and Workflows to build
complex validations.
• Worked on Siebel Tools to develop and configure Siebel Application.
3. Project Name: Warner Bros
Client Warner Bros
Role Siebel Developer
Organization Cognizant Tech. Solutions
Duration (11/14) to Till Date.
Team Size 3
Environment
(with skill
versions)
Software CRM: Siebel
Tool: Siebel 7.8
Database: Oracle-10g
O/S: Windows XP.
Project Description:
Warner Bros Siebel is have domestic (US) and Internation (Other than US) Application to sell the movies
i.e old and new movies in market to retailer detailer or store. Its about forecasting and targetting the
price against accounts.
Contribution:
As a Developer I have
• Worked on change in approval process, test in lower environment and move the changes to
production.
• Worked on Siebel Tools to develop and configure Siebel Application.
• Worked on VBC, BC, IO, Data maps, and Workflows to build complex validations.
• Worked on Signal, State model, Data Validation and Approval.
4. Project Name: ENBD Development
Client Emirates National Bank of Dubai, UAE
Role Siebel Developer
Organization Cognizant Tech. Solutions
Duration (08/14) to (11/14)
Team Size 15
Environment
(with skill
versions)
Software CRM: Siebel
Tool: Siebel 8.1.1.10 (Fins)
Database: Oracle-11g
O/S: Windows XP.
Project Description:
Emirates NBD Retail and Emirates Money are currently using Oracle CRM for Service Request
management. By decommissioning Oracle CRM Application, Emirates NBD Retail is
implementing Siebel CRM service with existing Oracle CRM functions/services to be as in Siebel
CRM, enhancements on the existing Oracle CRM functionalities in Siebel CRM and additional
requirements and reports. This implementation will benefit client to track end-to-end customer
Service Requests, maintain proper escalation matrix for requests exceeding specified SLAs,
leverage faster & easier customer support and easy Investigation for issues/complains with
complete Audit trail.
Contribution:
As a Developer I have
• Analysis of the Business Requirements and Coordinating with onsite in the interpretation of
client requirements
• Developed Integration Workflows, Business Services, Integration Objects, Data maps, VBC and
other declarative alternatives like User properties, Run-time Events & DVM Rules to implement
the process flow from Siebel standpoint.
• Defect analysis, fixing and prioritization through the System Integration Test and User
Acceptance Test Phases.
5. Project Name: ESI Upgrade
Client Express Scripts
Role Siebel Developer
Organization Cognizant Tech. Solutions
Duration (04/14) to (07/14)
Team Size 10
Environment
(with skill
versions)
Software CRM: Siebel
Tool: Siebel 8.1.1.11 (Fins), Siebel Open UI
Database: Oracle-11g
O/S: Unix, Windows 2005
Project Description:
Express Scripts, helps to make the use of prescription drugs safer and more affordable, when a
group of healthcare advocates began applying the rigors of scientific research to the pharmacy
benefit. Express Scripts has Siebel 7.7 Financial application and Planned to upgrade it to Siebel
8.1 as part of technology upgrade and also to enhance the application usability and
functionality. The main objective of this project is to upgrade the Siebel application to 8.1 and
make sure that the all-existing functionalities are working as expected.
Contribution:
As a Developer I have
• Involved in the Siebel Upgrade process for Development, SIT, and Production Upgrades.
• Worked on post-upgrade issues related to configuration, scripting, workflows, runtime events
issues and Open UI.
• Done analysis and fixed issues identified/reported by testing team during all Phases of
Upgrade.
• Involved in two major releases for client and actively part of resolving issues in
performance and regression testing.
6. Project Name: Open Reach
Client BT
Role Siebel Developer
Organization Tech Mahindra
Duration (02/11) to (01/14)
Team Size 5
Environment
(with skill
versions)
Software CRM: Siebel
Tool: Siebel 7.7
Database: Oracle-9i
O/S: Windows XP.
Project Description:
Openreach Siebel is a strategic CRM platform for facilitating online ordering and tracking of products
and services. It allows you to interact with Openreach as and when it suits you and your business for
fulfilment and service assurance. Project works involved working in 3 channel of order placement (B2B,
Siebel eCommunication, Portal), which required thorough knowledge of customer experience and
product understanding.
Contribution:
As a Developer I have
• Worked on complete development phase which includes preparing Implementation Approach,
Test cases, coding, unit testing and integration with different objects/components.
• Worked on Siebel Tools to develop and configure Siebel eCommunication and eSales application
objects.
• Configured applets, pick applets and views to fulfill the requirements.
• Worked on VBC, BC, IO, Data maps, Workflows to build complex validations.
• Worked on configuring Outbound Web Services.
• Worked on Java scripting and SWT to fulfill the UI Requirements.
• Excellent understanding of its complex validations and functional knowledge.
• Developed and executed detailed test plans in South to ensure the developed application is as
per the requirement.
• Worked intensively on analysis and resolution of crashes including SIG crashes.
• Worked on analysis of long running queries, their corresponding journey identification and
possible fixes.
• Actively Participated in the release's requirements for the project and their timely delivery.
• Analysis and timely resolution of the critical live issues.
• Done PAT (Performance Analysis and Testing) support, analysis and fixes.
• Worked on NFR’s to enhance project requisites like Application Logging which helps in
debugging the issues and tracking purpose.
• Been part of Virtual Deployment Team for Go live: coordinated with different team for
deployment of Code.
Declaration
I hereby declare that all the above-mentioned information is true to the best of my knowledge and
belief.
(Arsee Khan)

E-mail
arseekhanalam@gmail.com
Phone Number
9013402330
Country
United States of America
Degree
Bachelor's Degree
Category
Others

Education

B. Tech @ JNTU, Hyderabad
Aug 2005 — Jun 2009

CSE

Experience

Senior Consultant @ Virtusa
Jan 2017 — Current

Citi having Siebel is a strategic CRM platform for facilitating online placing the deal and tracking of
products and services. Project works involved working on Siebel eCommunication. Its having third party
application which is integrating to siebel.
Contribution:
As a Developer I have
• Created LLD for new requirement and did POC on new requirement
• Guided, reviewed and helped team mate.
• Created Technical documents.
• Worked on Siebel Tools to develop and configure Siebel Application.
• Worked on Open UI and JavaScript.
• Worked on JMSQueue, External system integration and EAI.
• Been part of Virtual Deployment Team for Go live: coordinated with different team for
deployment of Code.
• Worked on shared email box.
• Inbound and Outbound web services.

Senior software engineer @ Accenture
May 2015 — Dec 2016

Vodafone Italy having Siebel is a strategic CRM platform for facilitating online ordering and tracking of products and
services. Project works involved working in 2 channel of order placement (BSales and Siebel
eCommunication), which required thorough knowledge of customer experience and product
understanding.
Contribution:
As a Developer I have
• Created LLD for new requirement.
• Created Technical documents for Vodafone.
• Worked on Inbound and outbound web service BC, IO, Data maps, and Workflows to build
complex validations.
• Worked on Siebel Tools to develop and configure Siebel Application.

Project Associate @ Cognizant
Mar 2014 — Apr 2015

Warner Bros Siebel is have domestic (US) and Internation (Other than US) Application to sell the movies
i.e old and new movies in market to retailer detailer or store. Its about forecasting and targetting the
price against accounts.
Contribution:
As a Developer I have
• Worked on change in approval process, test in lower environment and move the changes to
production.
• Worked on Siebel Tools to develop and configure Siebel Application.
• Worked on VBC, BC, IO, Data maps, and Workflows to build complex validations.
• Worked on Signal, State model, Data Validation and Approval.

Software Engineer @ Tech Mahindra
Jan 2011 — Jan 2014

Openreach Siebel is a strategic CRM platform for facilitating online ordering and tracking of products
and services. It allows you to interact with Openreach as and when it suits you and your business for
fulfilment and service assurance. Project works involved working in 3 channel of order placement (B2B,
Siebel eCommunication, Portal), which required thorough knowledge of customer experience and
product understanding.
Contribution:
As a Developer I have
• Worked on complete development phase which includes preparing Implementation Approach,
Test cases, coding, unit testing and integration with different objects/components.
• Worked on Siebel Tools to develop and configure Siebel eCommunication and eSales application
objects.
• Configured applets, pick applets and views to fulfill the requirements.
• Worked on VBC, BC, IO, Data maps, Workflows to build complex validations.
• Worked on configuring Outbound Web Services.
• Worked on Java scripting and SWT to fulfill the UI Requirements.
• Excellent understanding of its complex validations and functional knowledge.
• Developed and executed detailed test plans in South to ensure the developed application is as
per the requirement.
• Worked intensively on analysis and resolution of crashes including SIG crashes.
• Worked on analysis of long running queries, their corresponding journey identification and
possible fixes.
• Actively Participated in the release's requirements for the project and their timely delivery.
• Analysis and timely resolution of the critical live issues.
• Done PAT (Performance Analysis and Testing) support, analysis and fixes.
• Worked on NFR’s to enhance project requisites like Application Logging which helps in
debugging the issues and tracking purpose.
• Been part of Virtual Deployment Team for Go live: coordinated with different team for
deployment of Code.

Lecturer @ VSMEC
Aug 2009 — Apr 2010

Used to teach C language to Btech first year student.

Contact Candidate

Contact